Work Order Overview

A work order is a record or a request to perform a task, such as servicing all line hydrants. Many work orders have associated information that can include address information, costing information, related assets, associated documents or pictures, inspections, and parts. In addition, your agency has a geographic information system (Civic Platform GIS), you can use it to locate addresses of work orders and locate trends on a map.


Suppose several fire hydrants in a neighborhood need to be serviced next month. You can create a work order for one of the fire hydrants and use that work order as a template for the rest of the hydrants. You start by searching for the hydrant on the Asset portlet and copying the fire hydrant data, including the address, to your new work order. You can also add parts associated to the asset to the work order along associated part data. If desired, you can attach a PDF schematic of the fire hydrant. When the work order is complete, you can use it as a template to create work orders for each fire hydrant, changing the asset and address information. When the maintenance is completed, an inspector can reference the work order as he confirms that the maintenance was performed correctly and that the hydrants are working according to specifications.