Creating Announcements

With announcements, you can place information on the home page so that users see important information as soon as they log in, alerting them to unusual situations or reminding them of policies and events.

Announcements are useful when you want to alert users about certain conditions. An announcement can be a link to a website, a simple text message, or a link to any other file, such as a PDF. Any and all announcements that you set up display in a pop-up window after a user logs on to Civic Platform. All users see the same announcements.

Like a bulletin board, Announcements provide a public forum where you can publicize general information. You can use announcements to publicize policy changes and include links to important articles. Announcements typically have a limited time span, which you determine, after which Civic Platform deletes them automatically.

Topics

Creating an Announcement

Any announcement that you create, other than a text message, or a link to website, you must store on a network in a public access folder, which enables users to view the announcement at any time. You can also use another public access method that supports URL protocol. For example, can set up a web server on the network to display different HTML pages.

To create an announcement

  1. Choose Administrator Tools > Help > Announcements.

    Civic Platform displays the Announcement—Search page.

  2. Click Add.

    Civic Platform displays the Announcement—Add page.



  3. Complete the fields as described in Announcement Details.
  4. Click Save.

    Civic Platform saves the announcement.

    Table 1. Announcement Details
    Title Enter the name of the announcement.
    Type Enter the type, or group, that you want to use to categorize the announcement. You can also use type to indicate the source or format of the announcement. For example, you can enter “Inspection Supervisor” or “Text File.”
    Begin Effective Date Use the Date button to search for the date when you want to begin displaying the announcement.
    End Effective Date Use the Date button to search for the date when you want to stop the announcement.
    URL Enter the URL of the announcement that you want to add. For example, enter “O:\announcement.pdf” or “http://www.accela.com.”
    Description Enter a description of the announcement. You can enter any details that help you to identify the announcement.
    Default Text If you want to display a full text announcement rather than a link to a URL, enter the full text here.

    Civic Platform displays full text announcements only in the absence of a URL.

    Display Order If there are multiple announcements, enter a number to indicate the position of this announcement within the list. By default, Civic Platform displays announcements in alphabetical order based on the title.
    Status If you want to make the help document available to users in Civic Platform, select Enable; otherwise, select Disable.

Searching for an Announcement

To edit or review the settings for an online announcement, you must first search for it on your system. You can search for an announcement based on its title, type, or status.

To search for an announcement

  1. Choose Administrator Tools > Agency Profile > Announcements.

    Civic Platform displays the Announcement—Search page.



  2. Complete the following fields:
    Title Enter the name of the announcement.
    Type Enter the announcement type. Civic Platform uses the type like a group name to categorize the announcement, and to indicate the source or format of the announcement.
    Status Select the current mode of the announcement that you want to find. You can search for enabled, disabled, or all items.
  3. Click Submit.

    Civic Platform displays the Announcement—Browse page.

  4. Click the link for the announcement that you want.

    Civic Platform displays the Announcement—Edit page.

Editing an Announcement

When you add an announcement to Civic Platform, you might subsequently want to update its content. You can change the title, URL, effective dates, default text, and any other defining features.

Note:

When you edit an online announcement, you only changae the settings and descriptions for the announcement, such as the URL. To actually edit the content of the announcement, you need to have access to the original announcement file and the application used to create it.

To edit an announcement

  1. Choose Administrator Tools > Agency Profile > Announcements.

    Civic Platform displays the Announcement—Search page.

  2. Search for the announcement that you want.

    For instructions, see Searching for an Announcement.

    Civic Platform displays the Announcement—Browse page.

  3. Click the announcement that you want to edit.

    Civic Platform displays the Announcement—Edit page.

  4. Update the fields as described in Announcement Details.
  5. Click Save.

    Civic Platform saves the announcement.

Deleting an Announcement

If you no longer want to display an announcement, you can disable it. If you want to remove an announcement from your system you can delete it.

To delete an announcement

  1. Choose Administrator Tools > Help > Announcements.

    Civic Platform displays the Announcement—Search page.

  2. Search for the announcement that you want.

    For instructions, see Searching for an Announcement.

    Civic Platform displays the Announcement—Browse screen.

  3. Click Delete at the bottom of the screen.

    Civic Platform displays a confirmation pop-up window.

  4. Click OK to confirm your choice.

    Civic Platform removes the announcement.