INSPECTOR_AUTO_ASSIGN_CRITERIA

Product

Civic Platform, Citizen Access, IVR

Type

System Switch

Description

This Standard Choice defines the criteria for auto-assigning inspections in Civic Platform, Citizen Access, and IVR. Configure this Standard Choice to prevent inspections from being auto-assigned if no inspector is available with the appropriate discipline or in the appropriate district.

Table 1. INSPECTOR_AUTO_ASSIGN_CRITERIA Standard Choice Values
Standard Choice Values Value Description
DISCIPLINEDISTRICT Y/N DISCIPLINE = Y, DISTRICT = Y. When you set both DISCIPLINE and DISTRICT to Yes, Civic Platform must find an available inspector with the appropriate discipline AND within the appropriate district to auto-assign the inspection. If Civic Platform cannot find an inspector who matches both discipline and district, it does not auto-assign the inspection.

DISCIPLINE = Y, DISTRICT = N. When you set DISCIPLINE to Yes and DISTRICT to No, Civic Platform first searches for an available inspector with the appropriate discipline AND within the appropriate district to auto-assign the inspection. If Civic Platform cannot find an inspector who matches both discipline and district, it then searches for an available inspector with the appropriate discipline. If Civic Platform cannot find an inspector with the appropriate discipline, it does not auto-assign the inspection.

DISCIPLINE = N, DISTRICT = Y. When you set DISCIPLINE to No and DISTRICT to Yes, Civic Platform first searches for an available inspector with the appropriate discipline AND within the appropriate district to auto-assign the inspection. If Civic Platform cannot find an inspector who matches both discipline and district, it then searches for an available inspector in the appropriate district. If Civic Platform cannot find an inspector in the appropriate district, it does not auto-assign the inspection.

DISCIPLINE = N, DISTRICT = N. When you set both DISCIPLINE and DISTRICT to No, Civic Platform first searches for an available inspector with the appropriate discipline AND within the appropriate district to auto-assign the inspection. If Civic Platform cannot find an inspector who matches both discipline and district, it then searches for an available inspector with the appropriate discipline. If Civic Platform cannot find an inspector with the appropriate discipline, it then searches for an available inspector in the appropriate district. If Civic Platform cannot find an inspector in the appropriate district, it auto-assigns the inspection based on inspectors with the lowest workload or with calendar availability.