ACA_AUTO_ASSIGN_INSPECTOR

Product

Citizen Access, IVR

Type

System Switch

Description

This Standard Choice defines the criteria for auto-assigning inspections in Citizen Access and IVR. Configure this Standard Choice to prevent inspections from being auto-assigned if no inspector is available with the appropriate discipline or in the appropriate district.

You must clear the cache in Citizen Access after you configure this Standard Choice.

Table 1. ACA_AUTO_ASSIGN_INSPECTOR Standard Choice Values
Standard Choice Values Value Description
BLOCK_SCHEDULE_ WHEN_NO_INSPECTOR_ FOUND Y/N Yes. When you set this Standard Choice value to Y (Yes), Citizen Access prevents users from scheduling inspections when an appropriate inspector is not available by blocking the times on the calendar. IVR prevents users from scheduling inspections and notifies the user that an appropriate inspector is not available.

No. When you set this Standard Choice value to N (No), Citizen Access and IVR allow users to schedule inspections when an appropriate inspector is not available, but leaves the inspector field blank. A supervisor can then choose an inspector, based on the supervisor’s discretion.