Viewing and Printing Trust Account Reports

Civic Platform provides multiple types of reports to help your agency keep track of trust accounts. You can view and print trust account reports as needed.

Topics

Viewing the Transaction History of a Trust Account

You can view the entire transaction history of a trust account, which can be helpful if a customer disputes transactions, if you discover an accounting error, or if you need to produce records for an audit. You can view the transaction history of any trust account at any time.

To view the transaction history of a trust account

  1. Access the Trust Account portlet (Navigating to the Setup Portlet).

  2. Select the trust account for which you want to view the history.

    Civic Platform displays the Account Detail tab on the Trust Account form portlet.

  3. Select the Transactions tab.

    Civic Platform displays the history for the selected trust account.

Printing the Negative Balance Trust Account Report

If your agency allows individuals to overdraw their trust accounts, the Negative Balance report helps you keep track of individuals that owe your agency money. The report shows you all of the trust accounts that currently have a negative balance.

To view the negative balance trust account report

  1. Access the Trust Account portlet (Navigating to the Setup Portlet).

  2. Select Negative Balance Trust Account Report from the primary portlet drop-down menu.

    Civic Platform displays the Negative Balance Trust Account Report.

  3. Print the report using your browser.

Printing a Trust Account Transaction Report

The Transaction report enables you to print individual transaction records. Transaction reports are helpful if an individual either needs a receipt of the transaction, or has questions regarding past transactions. You can select the transactions from the trust account history list that you want to print, and then print either individual transactions or multiple transactions.

To print a trust account report

  1. Access the Trust Account portlet (Navigating to the Setup Portlet).

  2. Select the trust account that you want to print a report for.

    Civic Platform displays the Account Detail tab on the Trust Account form portlet.

  3. Select the Transactions tab.

  4. Select the transactions you want to print a report for.

  5. Click Print Report.

    Civic Platform displays a report of the selected transactions.

  6. Click Print from your browser toolbar or select Print from the browser menu.

    Civic Platform prints the selected transactions report.