Understanding Fees and Citizen Access

To ensure Citizen Access generates the fees you want to make available to public users on an application type, do the following:

  • Enable the record types you want available in Citizen Access.

  • Verify that the Fee Items that you assign to record types available in Citizen Access have the ACA fields defined. Refer to Understanding Fee Items.

  • Ensure that the following elements have the required fields defined that enable fee calculations to obtain the data necessary to generate the fee:

    • the application-specific information tables

    • application-specific groups

    • workflow task-specific information groups