Social Media Integrations

Civic Platform and Citizen Access provide integrated functionality from two industry leaders in social media: Facebook and Twitter. This feature enables public users to “like” and “tweet” records, automatically publishing certain record details – that you specify in the configuration process – on their Facebook and Twitter pages.

This section guides you through each step in the process:

  • Setting up Facebook and Twitter accounts to properly communicate with Accela

  • Configuring the scripts and security settings that enable public users to share Accela content on Facebook and Twitter

  • Configuring the social media functionality of “liking” and “tweeting” records from Accela to Facebook and Twitter.

Because this feature uses HTTP Secure (HTTPS), you must have an HTTPS-enabled security certificate. HTTPS is a communications protocol that layers specific security measures on top of applications that you deploy over the internet. HTTPS adds the security capabilities of SSL/TLS to standard HTTP communications, providing website authentication and protecting against common types of security risks.

Because the Citizen Access web server uses TinyURL functionality, you must ensure that the web server can successfully connect to before you begin. For example, verify that your firewall settings on the web server do not prohibit access to the tinyurl website.

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