Before you configure the communication manager settings described in this section, you must have a functioning installation of Microsoft Outlook/Exchange Server, and an SMS text messaging provider. When configuring communication manager, Civic Platform prompts you to enter key pieces of information from those software configurations, which enable Civic Platform to communicate with them. Accela provides an SMS Adapter to connect your SMS text messaging system with Civic Platform. Refer to the SMS Adapter section of the Accela Civic Platform Installation Guide for complete details.

You must also configure the Function IDs and Standard Choices related to this feature, before you configure communication manager settings. Refer to the Communication Manager sections of the Accela Civic Platform Configuration Reference for complete details.